Refund policy

Returns

We want you to love your porcelain. If a piece isn't right for you, you may return it within 30 days of delivery for a refund.

Conditions

• Items must be unused and in their original condition and packaging.
• Please contact us before returning so we can guide you through the process.
• Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or incorrect items

If a piece arrives damaged or we sent the wrong item, contact us within 7 days of delivery with photos, and we will send a replacement or issue a full refund at no cost to you.

Refunds

Once we receive and inspect your return, refunds are issued to the original payment method, usually within 5–10 business days.